How Can I Request a Refund Under the Hawaiian Airlines Refund Policy?

Let’s face it—travel plans don’t always go as expected. Whether it’s a last-minute emergency, a change in schedule, or even a global event throwing things off track, sometimes canceling your flight becomes the only option. If you’ve booked a flight with Hawaiian Airlines and now need to cancel, the big question is: Can I get my money back?

Thankfully, the Hawaiian Airlines refund policy offers several options, depending on your ticket type and cancellation reason. In this guide, we’ll walk you through exactly how to request a refund, when you're eligible, and what to expect throughout the process.

First Things First: Are You Eligible for a Refund?

Before you jump into requesting a refund, it’s important to know what kind of ticket you bought. Hawaiian Airlines offers refundable and non-refundable fares, and the refund policy differs based on that.

• Refundable Tickets: As the name suggests, these are eligible for a full refund when canceled before departure.

• Non-Refundable Tickets: These usually can’t be refunded unless you cancel within 24 hours of booking or the airline cancels your flight. In most cases, you’ll receive a travel credit instead of a cash refund.

Knowing your fare type is key before proceeding with a refund request.

The 24-Hour Rule

Here’s some good news for indecisive travelers: If you booked your flight within the last 24 hours and your travel date is at least seven days away, Hawaiian Airlines allows you to cancel your reservation and get a full refund, no questions asked. This rule applies to all fares and is a federal requirement under U.S. law.

So if you’re within this window, go ahead and cancel online—it’s quick and hassle-free.

How to Request a Refund from Hawaiian Airlines

Once you know your ticket type and situation, here’s how to request a refund under the Hawaiian Airlines refund policy:

Step 1: Go to the Hawaiian Airlines Website

Visit www.hawaiianairlines.com and click on the “My Trips” tab.

• Enter your last name and confirmation code to pull up your reservation.

• If your booking qualifies, you’ll see the option to cancel and request a refund.

Step 2: Use the Refund Request Form (if needed)

Sometimes, especially in more complex situations—like flight disruptions, medical emergencies, or bereavement—you may be asked to fill out a Refund Request Form. You can find it in the "Contact Us" section of the website.

You'll need:

• Your booking reference or ticket number

• Reason for cancellation

• Supporting documents (if it’s due to medical or emergency reasons)

Step 3: Contact Customer Service

If you’re not able to request a refund online, don’t worry—you can still talk to someone. Call Hawaiian Airlines reservations at 1-800-367-5320. For international bookings, there are specific numbers listed by region on the airline’s website.

Customer service can help determine if your booking qualifies for a refund or if you’re eligible for a credit instead.

What If Hawaiian Airlines Cancels Your Flight?

If the airline cancels your flight or there’s a major delay and you choose not to travel, you’re automatically eligible for a full refund, even if your ticket was non-refundable. This is part of the Hawaiian Airlines refund policy and applies to all fare types. You can also opt to be rebooked on another flight if that’s more convenient.

Situations That Might Require Extra Documentation

There are a few unique cases where you may qualify for a refund or travel credit even with a non-refundable fare, such as:

• Medical emergencies (you or a close family member)

• Death of the passenger or immediate family

• Jury duty or military orders

For these, you’ll need to provide official documentation. Hawaiian Airlines reviews these cases individually, and while refunds aren’t guaranteed, the airline does try to accommodate.

What Happens If You're Not Eligible?

If you’re holding a non-refundable ticket and don’t qualify for a cash refund, you’ll likely receive a Hawaiian Airlines credit instead. These credits usually expire 12 months from the date of issue and can be used toward any future Hawaiian Airlines flight.

Just make sure to keep track of the expiration date so you don’t lose out.

Final Thoughts from Tour N Travel Pro

Navigating airline refund policies can be confusing, but it doesn’t have to be stressful. The Hawaiian Airlines refund policy is clear about who qualifies and how to submit a refund request. Whether you're canceling due to a change of plans or an unexpected event, knowing your options puts you in control.

Still have questions or need help managing your booking? At Tours N Travel Pro, we’re here to help you through every step—from booking to refunds and beyond. Reach out to our team for personalized assistance and travel advice you can trust.